Terms of Service

Last Updated: May 29, 2026

These Terms of Service (“Terms”) govern your use of services provided by Scalebloom (“we,” “us,” or “our”). By subscribing to or using our services, you agree to these Terms.

Services

We provide website design, development, hosting, and ongoing maintenance services. Specific plan features, included development time, support response targets, and infrastructure details are described on our hosting page. The specific plan, scope, and price applicable to you are recorded in your active subscription with us (held with our payment processor, Stripe) and any written agreement we have with you. Where those documents differ from descriptions on our website, your subscription and any signed agreement control.

Subscription and Billing

Hosting and maintenance services are provided on a recurring subscription basis. Unless otherwise agreed in writing:

• Charges are billed in advance for each billing period (monthly or annually) and renew automatically until cancelled.
• The amount, currency, and billing interval are set by the plan you select at signup or in any custom agreement.
• You authorize us, through Stripe, to charge your payment method on file for each renewal.
• If a payment fails, we will attempt to collect the amount due and may suspend services until payment is resolved. Repeated failures may result in termination of your subscription and the associated services.
• You are responsible for keeping your payment method current. You can update it through the customer portal link we provide.

No Refunds

All fees are non-refundable. You may cancel your subscription at any time to stop future charges, but we do not issue refunds for unused time within a billing period, partial months, or services not consumed. Custom project work and one-time fees are also non-refundable once work has begun.

Cancellation

To cancel your subscription, email us at hi@scalebloom.com. Cancellation takes effect at the end of your current billing period; you will retain access to the service through that date and will not be charged again.

On cancellation, we will work with you in good faith to hand over assets you own. This typically includes transferring custody of your domain registrar, DNS, and content; for custom-built sites, we will transfer the GitHub repository containing your site’s code on request. Any unpaid invoices must be settled before transfer is completed.

We may suspend or terminate your services immediately if you materially breach these Terms (including the rules below) or if your account becomes significantly past due.

Acceptable Use

While using our hosting and maintenance services, you agree not to:

• Add, remove, or modify code on your site yourself. This includes installing, removing, or editing plugins or themes on WordPress sites. Doing so terminates our hosting and maintenance agreement and may break your site in ways we are not responsible for repairing under your plan. If you want code, plugin, or theme changes, request them through us and we will perform them as part of your included development time or as a separately quoted task.
• Share login credentials. Do not share your website admin, hosting, GitHub, or domain registrar logins. Each person who needs access should be given their own user account. We can help you set up additional users if needed.
• Use the service for any illegal activity, to host malware or phishing content, to send unsolicited bulk email (spam), or to infringe the intellectual property or privacy rights of others.
• Attempt to gain unauthorized access to systems, accounts, or data that do not belong to you.

We may suspend or terminate services for violations of this section, with or without notice, depending on severity.

Development Time and Edit Requests

Plans that include monthly development time follow these rules:

• Included hours do not roll over between months. Unused time in a calendar month is forfeited.
• Hours are tracked by calendar month (resetting on the 1st), not by your renewal date.
• Additional time beyond your plan’s included hours is available at our standard overage rate, in one-hour minimum increments, billed separately.
• Edit requests are performed by our developers. Creative direction (design work) and copywriting are handled by separate teams and quoted separately when needed.

Intellectual Property

Your content. You retain all rights to the content you provide (text, images, brand assets, etc.). You grant us a non-exclusive license to use that content solely to deliver the services you’ve contracted for (hosting, editing, displaying it on your site, etc.).

Our work product. For custom-built sites, the final code we deliver for your specific site is yours, and we will transfer the repository on cancellation as described above. We retain all rights to our underlying tools, methodologies, code libraries, templates, internal processes, and any pre-existing or general-purpose code we use to build sites. Nothing in these Terms transfers ownership of those to you.

Third-party software. Sites may include open-source or third-party components subject to their own licenses. Your use of those components is governed by their respective licenses.

Warranties and Disclaimers

We will use commercially reasonable efforts to keep your site online, secure, and updated as described in your plan. However, the services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee any specific uptime, search ranking, traffic, conversion, or business outcome. We are not responsible for downtime or issues caused by upstream providers (hosting infrastructure, CDN, DNS, registrar, third-party APIs), force majeure events, or actions taken by you or third parties on your account.

Limitation of Liability

To the maximum extent permitted by law, Scalebloom will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the services or these Terms, even if we have been advised of the possibility of such damages.

Our total cumulative liability for any and all claims arising out of or related to the services or these Terms will not exceed the amount you paid us for the services in the three (3) months immediately preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Scalebloom and its team from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) content you provide or publish through our services; (b) your violation of these Terms; or (c) your violation of any law or third-party right.

Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated by email to the address on your account or by a notice on this page. Your continued use of the services after changes take effect constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the services will be resolved exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the personal jurisdiction of those courts.

Entire Agreement

These Terms, together with any written agreement signed between you and us, our Privacy Policy, and your active subscription details, constitute the entire agreement between you and Scalebloom regarding the services and supersede any prior agreements or understandings on the subject.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

Contact

Questions about these Terms? Contact us at hi@scalebloom.com.